1. Controller
The Hub is the controller of personal data processed through the platform. Contact our data protection officer at privacy@thehub.example.
2. Data we collect
- Account data: name, email, country, account type.
- Professional profile data: headline, skills, rates, portfolio, references.
- Identity verification data, collected and stored by our licensed KYC provider. The Hub receives the verification result only.
- Contract, milestone and dispute records.
- Payment data, processed by our payment and escrow providers. The Hub does not store card numbers.
3. Why we use it
- To provide the marketplace (contract performance).
- To meet KYC, anti-money-laundering and tax obligations (legal obligation).
- To prevent fraud and keep the platform safe (legitimate interest).
4. AI processing and data minimization
When you request an AI brief, only the text of your request, your market and currency are sent to the AI model. Names, emails and identity data are never included. Shortlists show Clients only the professional information needed to choose: display name, headline, market, rate range, languages and match reasons.
5. Sharing
We share data with escrow, payment, KYC and cloud hosting providers under data processing agreements, and with authorities where the law requires.
6. Storage and transfers
Data is stored with region-aware controls. Cross-border transfers follow the UAE PDPL, the Saudi PDPL and Egypt's Personal Data Protection Law (Law 151 of 2020), including adequacy or approved safeguards.
7. Retention
Contract and financial records are retained for the statutory period (at least 5 years in the UAE and 10 years in Saudi Arabia and 5 years in Egypt for tax records). Other data is deleted when no longer needed.
8. Your rights
You may request access, correction, deletion, restriction or portability of your data, and object to processing. Email privacy@thehub.example. You may also complain to the UAE Data Office the Saudi Data & AI Authority (SDAIA) or Egypt's Personal Data Protection Centre.